24-26_Service Operations Management

    CO1: To understand the nature of services and its role in the economy.
    CO2: To evaluate the service facility location variables.
    CO3: To identify the process improvement and service quality of the service organizations.
    CO4: To analyse the waiting lines and capacity & demand problems of service organizations.
    Catalogue Code: TH4084
    Course Type: Generic Core Course
    Total Credit: 3
    Credits (Theory): 2
    No. of Hours: 30
    Internal Marks: 60
    External Marks : 40
    Total Marks: 100
    Course Code: 406410205
    Floating Credit: No
    Course Needs: Global